Refund Policy.

Last updated: June 2, 2026

1. Overview

JM Highridge Global sells both digital products and physical products. Because these product types are delivered differently, refund eligibility may differ depending on whether the purchase is a digital download, physical item, or mixed order.

Please read this Refund Policy before making a purchase. By placing an order, you agree to this Refund Policy.

2. Digital Product Refunds

Digital products may include downloadable files, PDFs, templates, spreadsheets, journals, guides, checklists, training materials, or other electronic resources. Because digital products can be accessed, copied, or downloaded after purchase, refunds for digital products are limited once access has been provided.

Digital products are generally non-refundable once:

• The download link has been delivered.
• The file has been accessed or downloaded.
• The product has been sent by email.
• Access has been granted inside the customer account.

Digital refund requests may be reviewed if:

• You were charged twice for the same digital product.
• You purchased the wrong product and have not accessed or downloaded the file.
• The file is missing, corrupted, or technically inaccessible.
• The wrong file was delivered.
• There is a clear technical issue that we cannot reasonably resolve.

If you have a problem with a digital product, contact support first. We may attempt to fix the issue, resend the file, provide updated access, or offer another reasonable solution before issuing a refund.

3. Physical Product Returns

Physical products may be eligible for return or refund depending on the reason for the request, product condition, delivery status, and timing.

To be eligible for a physical product return:

• You must contact support within 7 days of delivery.
• The item must be unused, undamaged, and in its original condition unless it arrived damaged or defective.
• The item must include original packaging, accessories, manuals, tags, or included parts where applicable.
• You must provide the order number and proof of purchase.

4. Damaged, Defective, or Incorrect Items

If a physical product arrives damaged, defective, or incorrect, contact support as soon as possible at support@jmhighridgeglobal.com.

Please include:

• Your full name.
• Order number.
• Order email address.
• Photos of the item.
• Photos of the packaging.
• A clear description of the problem.

We may offer a replacement, refund, store credit, partial refund, or another solution depending on the situation.

5. Non-Returnable Items

The following items may not be eligible for return or refund:

• Digital products after access or download has been provided.
• Items damaged by misuse, neglect, improper handling, or unauthorized modification.
• Items returned without approval.
• Items missing parts, packaging, or accessories.
• Clearance, final sale, or special-order items where stated.
• Products where return is restricted by hygiene, safety, or supplier conditions.

6. Order Cancellations

Cancellation may be possible if the order has not yet been processed, fulfilled, shipped, accessed, or downloaded.

Digital orders may not be cancellable after download access has been delivered. Physical orders may not be cancellable once fulfillment or shipping has started.

If you need to request cancellation, contact support immediately with your order number.

7. Return Shipping Costs

Unless the item arrived damaged, defective, or incorrect, customers may be responsible for return shipping costs. Shipping costs are generally non-refundable unless required by law or unless the return is due to an error on our part.

We recommend using a trackable shipping method for approved returns. We are not responsible for returned items lost in transit.

8. Refund Method and Timing

Approved refunds are usually issued to the original payment method. Processing time may vary depending on the payment provider, bank, card issuer, or payment platform.

If the original payment method is unavailable, we may offer store credit or another reasonable solution where permitted.

9. Partial Refunds

Partial refunds may be offered in certain situations, such as minor product issues, missing accessories, delayed delivery, or other cases where a full refund is not appropriate.

10. Chargebacks and Disputes

If you have an issue with an order, please contact support before opening a payment dispute or chargeback. We will try to resolve legitimate order issues quickly and fairly.

Fraudulent chargebacks, misuse of digital products, or false claims may result in account restrictions or refusal of future orders.

11. How to Request a Refund or Return

Email support@jmhighridgeglobal.com with the following:

• Your full name.
• Order number.
• Order email address.
• Product name.
• Reason for refund or return request.
• Photos or screenshots, if relevant.

12. Contact

Refund and return requests should be sent to:

JM Highridge Global
Email: support@jmhighridgeglobal.com
Website: jmhighridgeglobal.com